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1. How do I book party hire equipment?
You can book directly through our website or contact us via phone or email. Once your event date and items are confirmed, we’ll send you a quote. A 20% deposit is required to secure your booking.
2. Do I need to pay a bond?
Yes, a refundable bond is required for all hires. The bond amount depends on what you're hiring and will be included in your quote. It’s refunded once all items are returned clean, complete, and undamaged.
3. What happens if something is damaged or goes missing?
We check all items after return. If there's damage beyond fair wear and tear, or anything is missing, the cost will be deducted from your bond. If damage exceeds the bond, we’ll invoice the difference.
4. Can I cancel or change my booking?
Yes. Cancellations made 7 or more days before your event may only forfeit the deposit. Cancellations within 7 days may incur up to 80% of the total hire cost.
Order changes are accepted up to 48 hours before delivery, depending on availability.
5. Do you deliver and set up the equipment?
Yes. We offer professional delivery, setup, and pack-down services for a flat fee—one delivery fee covers unlimited items.
Bulky or delicate items like dance floors and the Vogue photo booth must be delivered and installed by our team.
6. Can I pick up the equipment myself?
Yes. Most of our items are available for pickup. However, for larger or more complex items like dance floors and photo booths, we require delivery and setup by our staff to ensure proper installation.
7. Do you provide staff to operate the equipment?
Yes. We offer trained staff to operate cold sparkles and low fog machines for an additional fee. This ensures proper handling and safety compliance.
8. How long is the hire period?
We offer a flat weekend hire rate—pick up on Friday and return on Monday for the same price as a one-day hire. Perfect for events held over the weekend.
9. What areas do you service?
We mainly service Auckland and surrounding suburbs, but may travel further for larger events. Get in touch to discuss your location and needs.
10. What if the weather is bad?
Hire items must be protected from rain or water damage unless specifically rated for outdoor use. If the weather forecast is uncertain, we recommend arranging waterproof cover or marquee hire.
11. When do I get my bond back?
Your bond is refunded once all items are returned and checked—usually within 1–3 business days. Refunds are issued via the same method used for payment.
12. Do I need power for lighting and effects?
Yes. Most of our gear—such as lights, speakers, fog machines, etc.—requires standard power outlets. Let us know if your venue has limited access, and we can help with solutions.
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